Refund policy

Return and Refund Policy – LEZVYA

Last Updated: October 16, 2026

At LEZVYA, customer satisfaction is our priority. We want you to shop with confidence and enjoy your experience with us. Please review our return and refund policy below.

1. Returns

We accept return requests for eligible products within 14 days of delivery. To qualify for a return, the item must be unused, unopened, in its original packaging, and in the same condition in which it was received.

Due to hygiene and safety considerations, beauty, skincare, perfume, and personal care products that have been opened or used may not be eligible for return, except where required by applicable law.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at alirashid2144@gmail.com.

Please include your order number, a description of the issue, and clear photos of the product and packaging. We will review your request and work with you to find an appropriate solution.

3. Refunds

Once your return request is approved and the returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method, where possible. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges and return shipping costs may be non-refundable, except where required by applicable law or where the return results from our error.

4. Non-Returnable Items

The following items may not be eligible for return:

Opened or used beauty, skincare, perfume, and personal care products.
Items damaged after delivery due to improper use.
Products returned without their original packaging, where the packaging is necessary for resale or product safety.
Clearance or final-sale items, where clearly identified and permitted by applicable law.

This policy does not limit any rights you may have under applicable consumer protection laws.

5. Exchanges

If you receive a damaged, defective, or incorrect product, please contact our support team. Exchanges or replacement products may be offered depending on product availability and the circumstances of your request.

6. How to Request a Return or Refund

To submit a return or refund request, please email us at:

Email: alirashid2144@gmail.com

Please provide:

Your order number.
The name of the product.
The reason for your request.
Photos, if the product is damaged, defective, or incorrect.

Please wait for our instructions before sending any product back.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will try to accommodate your request if the order has not yet been processed or shipped. Orders that have already shipped may be subject to our return policy.